Customer first
At the end of the day, our focus is to help people reach their fitness goals and become the person they want to be.
We won't be able to help them by focusing on our own egos.
Customer Satisfaction over Business Metrics
Our goal is not to get the highest amount of $GMV, but instead help as many people reach their goals as possible. Focus much more on metrics which help our users rather than metrics that help us.
Obsess over excellent communication
Excellent communication is foundational to any successful team and business. It's essential that we're able to clearly and consistently articulate our thoughts and perspectives to any individual and via any medium.
Show your work. Show often. Be over communicative. Make sure your team knows what you are working on.
Be authentic and embrace vulnerability
We all have unique perspectives and insights that we bring to the table. When we are true to ourselves and lean into discomfort we're able to better grow as individuals and as a team.
“Vulnerability is about showing up and being seen. It’s tough to do that when we’re terrified about what people might see or think.” — Brené Brown
Be relentless
We're striving for greatness and extraordinary results. Any effort or work that does not match this is unacceptable.
When building something new, everyone else in the world seems like they are trying to knock you down. Be relentless, and whatever you do, don't give up.
Get 1% better every day
Always ask: "What could have I (we) done better?" Strive for improvement, not the status quo. We can't control external factors but we can control ourselves.
Take initiative
In a startup, there are a million things to do. If you see an opportunity or something that needs to be done and drives the business forward then run with it. Don't be afraid of stepping out of your boundaries.
Make mistakes and learn from them
We're believers in the growth mindset. There's no limit to what anyone can accomplish and how much they can grow as long as they maintain a never-ending curiosity and fervor to learn - no matter the situation.
You can't do this with ought making mistakes. Be excited to fail. Be happy to learn each time something doesn't work out. Embrace the process, and strive for improvement.
Voice your opinion
Don't leave your thoughts unspoken for. Make sure to bring up what you disagree with, and try to come to a conclusion with the team as much as possible.
Being on the same page is so much more important than being divided by everything.